Frequently Asked Questions
How do I create an account or sign in?
Choose Continue with Google and use your own Google account. Accept the Terms & Conditions and Terms of Service first. Use the same account on web and mobile.
How do I buy a course?
Open a course, go to checkout, review the price, apply an eligible coupon if you have one, accept the terms, and continue to UddoktaPay. A coupon that reduces the total to zero completes the purchase without a payment gateway charge.
Which payment methods can I use?
Available payment methods are shown by UddoktaPay during checkout. Follow the instructions there and keep your payment reference. The platform verifies payment before granting paid access.
I paid but my course is still locked. What should I do?
Check that you are signed in with the account used to buy the course. Payment verification may still be pending. Reopen the course and check the payment result before paying again. If access remains missing, contact the course provider with your payment reference.
Can I get a refund?
No. All purchases are final and BTEB Flow does not offer refunds, except where required by applicable law. Review the course details and total before completing your purchase.
Why can I not open a lesson or PDF?
Check your internet connection, course access, and app or browser version. Retry the lesson. If the problem continues, report the course, lesson, device, and error to the course provider. Do not share account passwords or one-time codes.
Can I use courses on both web and mobile?
Yes. Sign in with the same Google account to use your course access and saved progress. Internet access is required; offline downloads are not provided by the platform.
How do I change language or appearance?
Use the language and appearance controls on the website, or open Settings in the mobile app. English and Bengali are available. Course titles and authored lesson content may remain in their original language.